Troubleshooting Login Issues

While the Betterment login process is generally smooth, you might encounter occasional issues. Here are some common problems and how to resolve them:

Forgotten Password

If you forget your password, follow these steps:

  1. Click on “Forgot Password”: On the login page, click the “Forgot Password” link.
  2. Enter Your Email: Provide the email address associated with your Betterment account.
  3. Check Your Email: Betterment will send a password reset link to your email. Click on this link.
  4. Reset Password: Follow the instructions to create a new password. Ensure that it’s strong and unique.

Account Locked

If your account gets locked due to multiple failed login attempts:

  1. Contact Support: Reach out to Betterment’s customer support for assistance. You can contact them via phone or email.
  2. Verify Your Identity: Be prepared to verify your identity by answering security questions or providing additional information.
  3. Unlock Account: Follow the instructions provided by the support team to unlock your account.

Browser or App Issues

Sometimes, login issues can be due to browser or app problems:

  1. Clear Cache and Cookies: Clearing your browser’s cache and cookies can resolve many login issues.
  2. Update Browser/App: Ensure that your web browser or Betterment app is up-to-date.
  3. Disable Extensions: Browser extensions can sometimes interfere with the login process. Try disabling them temporarily.
  4. Try a Different Browser or Device: If you’re having trouble on one device or browser, try logging in from a different one.