Troubleshooting Login Issues
While the Betterment login process is generally smooth, you might encounter occasional issues. Here are some common problems and how to resolve them:
Forgotten Password
If you forget your password, follow these steps:
- Click on “Forgot Password”: On the login page, click the “Forgot Password” link.
- Enter Your Email: Provide the email address associated with your Betterment account.
- Check Your Email: Betterment will send a password reset link to your email. Click on this link.
- Reset Password: Follow the instructions to create a new password. Ensure that it’s strong and unique.
Account Locked
If your account gets locked due to multiple failed login attempts:
- Contact Support: Reach out to Betterment’s customer support for assistance. You can contact them via phone or email.
- Verify Your Identity: Be prepared to verify your identity by answering security questions or providing additional information.
- Unlock Account: Follow the instructions provided by the support team to unlock your account.
Browser or App Issues
Sometimes, login issues can be due to browser or app problems:
- Clear Cache and Cookies: Clearing your browser’s cache and cookies can resolve many login issues.
- Update Browser/App: Ensure that your web browser or Betterment app is up-to-date.
- Disable Extensions: Browser extensions can sometimes interfere with the login process. Try disabling them temporarily.
- Try a Different Browser or Device: If you’re having trouble on one device or browser, try logging in from a different one.